The Federal Competition and Consumer Protection Commission (FCCPC) launched an investigation into Ubers abrupt exit from Nigeria after 12 years of operations The Federal Competition and Consumer Protection Commission
The Federal Competition and Consumer Protection ,This is with focus on whether the ride-hailing company left customers with unfulfilled services or unresolved obligations.
Tunji Bello, chief executive officer of the FCCPC, disclosed the development in a message to Bloomberg on Sunday, saying the regulator was examining the manner in which Uber withdrew from the Nigerian market.
“FCCPC officials are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.
The investigation comes days after comes days after Uber announced that it would wind down its Nigerian operations, ending a 12-year presence in the country. The company stopped accepting new trips in Nigeria on September 2, 2026.
Uber, which launched in Lagos in 2014 before expanding to other Nigerian cities, described the decision as a ‘tough’ one following a review of its operations.
However, the company did not provide a specific explanation for its departure from Nigeria.
The sudden shutdown caught some riders and drivers by surprise, raising questions about outstanding customer transactions, account balances and other obligations that may have remained unresolved when the platform stopped operating.
The ECCPC’s intervention shifts the issue from a corporate market-exit decision to a consumer protection matter, as the regulator seeks to determine whether Uber adequately addressed its obligations to users before ending its services.
Uber has said its Help Centre will remain available until September 23 to assist users with outstanding issues following the shutdown.
Exit amid pressure on Nigeria’s ride-hailing market, Uber’s departure comes against the backdrop of mounting pressure on Nigeria’s ride-hailing industry, where operators have faced rising fuel and vehicle costs, inflation, currency volatility and weaker consumer purchasing power.
The sector has also become competitive, with platforms such as Bolt and inDrive competing for riders and drivers.
Uber’s exit is part of a broader restructuring by the company. The ride-hailing giant also withdrew from
Uganda at the same time and annou. announced a global workforce reduction of about 3,300 employees, which represents roughly 10 per cent of its workforce.
The Nigerian exit marks a significant change in the country’s mobility market, given Uber’s long-standing presence and role in shaping app-based transportation.
For customers and drivers affected by the shutdown, the immediate concern remains how outstanding issues will be resolved after the platform’s operations have ended.