Mr. Sisa Ntshona, the chief executive officer of SA Tourism
Mr. Sisa Ntshona, the chief executive officer of SA Tourism

Tourists undetered amid reports of historic water crisis in the country’s second largest city

Recent reports that Cape Town, a popular tourist destination in South Africa, will soon run out of water due to a prolonged drought hardly seem to be slowing down the country’s burgeoning tourism industry.

This despite warnings by water resources management experts that soon, Cape Town could be the first major city worldwide to run out of water.

South African Tourism, the country’s national tourism marketing body, asserts optimistically that the current water crisis may actually help position the country as a global leader in sustainable tourism practices, including the judicious use of water.

Even as residents adjust to water rationing, with its two-minute showers and scanty baths, the consequences of water scarcity, Mr. Sisa Ntshona, the chief executive officer of SA Tourism, insists that “Cape Town and its many attractions and hotels remain very much open for business. The difference is that people need to be more frugal with water usage, which is the new normal in the industry.”

According to Mr. Ntshona, reports of tourists cancelling trips to Cape Town due to the water crisis are mostly anecdotal, given the lack of corroborating official data. He says, “We do understand travelers’ concerns; we hope that any unwarranted fears subside.”

Unwarranted fears?

Cape Town is a global leader in business tourism, according to ratings published by the United Nations World Tourism Organisation (UNWTO), an agency that promotes responsible and sustainable tourism.

According to Statistics South Africa, a national statistical service, Cape Town is Africa’s foremost tourist destination, with some 3.5 million people passing through its entry ports in August 2017 alone.

The South African tourism sector supports about 716,000 jobs, which is about 4.6% of the country’s total employment, according to the World Travel and Tourism Council (WTTC), a global forum for the travel and tourism industry. Including jobs in related industries, that figure jumps to 2.5 million. Yet SA Tourism hopes the sector can generate an extra 225,000 jobs by 2030. The sector attracts foreign direct investment and at the same time supports small businesses.

In 2016, more than 10 million international tourists visited South Africa, injecting some R402.2 billion ($27.3 billion) into the economy. Although 2017 figures have yet to be announced, WTTC had predicted a 2.5% increase.

Bright future

The WTTC has also predicted a 4.2% (or $42.4 billion) annual increase in tourism receipts for South Africa until 2027, which Mr. Ntshona believes is achievable. “We are one year into our strategic goal of attracting five million more tourists by 2021 four million international and one million domestic or business or holiday trips,” he enthuses.

He adds, “It’s a huge task that requires us to develop a framework that injects substantially more tourism revenue into the economy, while simultaneously providing a platform to create sustainable jobs.”

Besides directly contributing to the economy, tourism in South Africa also drives inclusive economic growth and provides the necessary incentive for the government’s transformation programmes.

Key transformation initiatives include Broad-Based Black Economic Empowerment, a programme to enhance black Africans’ participation in the economy, and the National Development Plan 2030, a blueprint for eliminating poverty and reducing inequality. Both interventions address entrenched inequalities caused by the apartheid regime that ended 20 years ago.

“Most of our informal small enterprises are black owned, generating much-needed income for their owners and their families, and contributing to the tax base. They are vitally important to our economy,” explains Mr. Ntshona. “They are often drivers of innovation, with entrepreneurs identifying a need or gap and developing new, previously unexplored sectors of the economy.”

Targeting the Middle East

While Cape Town is still a significant tourism destination for the US market and for the African traveler, Mr. Ntshona told the American trade publication Travel Weekly that SA Tourism is also setting its eyes on visitors from the lucrative Middle East, including Saudi Arabia.

In mid-2017, Saudi Arabia’s Prince Sultan bin Salman bin Abdulaziz Al Saud, president of the Saudi Commission for Tourism and National Heritage, visited South Africa to explore with SA Tourism officials mutually beneficial opportunities for the two regions.

Prince Abdulaziz Al Saud, who met with South Africa’s then minister of tourism, Tokozile Xasa, stressed the need to “foster intraregional tourism…and pool our resources”

Within the continent, South Africa is collaborating with the Regional Tourism Organisation of Southern Africa (RETOSA) to boost the region’s share of global tourist arrivals within the next decade, from its current 2% to 5%. RETOSA was created by the Southern African Development Community, a regional economic grouping, to develop tourism and regional destination marketing among its 15 member states.

“We aim to achieve this [5% share of global tourism] through smart partnerships with private players and RETOSA, and by taking innovative and pragmatic approaches,” says Mr. Ntshona.

Easing visa processing

But the tourism industry in South Africa is not without its challenges. The country is easing out of a controversial visa policy with onerous document requirements. It announced that starting in October 2015, proof of original birth certificates will be required only during the process of application for children entering from abroad.

Crime is a worrying factor, according to a 2017 report by the Urban Safety Reference Group working with the South Africa Cities Network and the Inclusive Violence and Crime Prevention Program. Their study found Cape Town to have “unacceptable levels of serious crimes despite the lowest level of poverty (as measured by the Human Development Index), the lowest income inequality, and the second lowest youth unemployment rate.”

Travel agencies however are firmly upbeat, believing that the industry is resilient enough to withstand such shocks, and they are enthusiastically welcoming efforts to tap into domestic and regional markets.

Daniel Joaquim de Nobrega, corporate general manager at TBA Corporate (formerly known as XL Travel by Arrangement), a Johannesburg-based travel service company, says that at the moment there is neither an uptick in leisure travel nor a decline.

Mr. de Nobrega ascribes the standstill to the fact that people are becoming more travel savvy. “They are researching more and weighing options such as local versus international travel.”

He reports marginal increases in corporate travels but adds that some companies now prefer to organise conferences locally while limiting the number of staff they send on trips to faraway destinations.

On the way forward, Mr. de Nobrega stresses the need to rebrand South Africa as much more than a safari destination, and urges more city packages that show just “how eclectic and different our cities are.”

Tourists visiting South Africa are often willing to include stops in neighbouring countries such as Mozambique and Zimbabwe as part of a package, says Mr. de Nobrega, adding that SA Tourism should continue to promote the country’s unique attractions.

“Tourism is part of our country’s DNA,” concurs Mr. Ntshona.

By Kerry Dimmer

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